gc33's Privacy Policy

gc33 is an online entertainment and betting platform operated for users in Bangladesh. This privacy policy ("Policy") explains what personal information gc33 collects from you while you use its website, app, and related services ("Services"), how that information is used, and what measures we take to protect it.

By using our Services, you are considered to have given your consent to the collection and use of information as described in this policy. If you disagree with any part of this policy, please refrain from using our Services.

This policy supplements the Terms & Conditions and Responsible Gaming policy, and forms part of gc33's overall terms of use.

gc33 collects various types of information, categorised below:

2.1 Registration & Identity Information

When opening an account, the information you provide includes:

• Full name and date of birth
• Mobile number and email address
• Documents required for identity verification where applicable
• Preferred language and preferred method of contact

2.2 Transaction Information

Payment-related information is collected to manage deposits and withdrawals. This includes: payment method type (bKash, Nagad, Rocket, Upay, or bank transfer), transaction amount, date and time, and transaction reference number. gc33 never stores full card numbers or bank PINs.

2.3 Usage & Technical Information

When you use the gc33 platform, certain technical information is collected automatically:

• IP address and device type
• Browser and operating system information
• Site visit time, session duration, and page view data
• Information from cookies and similar tracking technologies
• Referral source (where you came from before reaching our site)

2.4 Support Communication Information

When you contact our support team via live chat or email ([email protected]), a record of that conversation may be stored to enable better service in the future.

gc33 uses collected information for the following legitimate purposes:

3.1 Account Management & Service Delivery

Your information is needed to create and keep your account active, process payments, award bonuses, store gaming history, and verify your identity.

3.2 Security & Fraud Prevention

Information is analysed to maintain the security of the gc33 platform and to prevent suspicious transactions or account misuse. This includes detecting multiple accounts, bot usage, and other fraudulent activity.

3.3 Ensuring Responsible Gaming

Information is used to monitor your gaming patterns in order to identify potentially problematic behaviour and provide responsible gaming guidance. Visit our Responsible Gaming page for more details.

3.4 Communication & Support

Your contact information is used to send important notifications about your account, promotional offers (with your consent), and service updates.

3.5 Platform Improvement

Information is used to analyse the overall user experience, improve service quality, and develop new features.

gc33 never sells your personal information to third parties for commercial purposes. However, information may be shared in the following limited circumstances:

4.1 Service Provider Partners

Necessary information may be shared with trusted third parties for core operations such as payment processing (bKash, Nagad, Rocket, Upay, and banks), technology infrastructure, cybersecurity, and customer service. These partners are contractually bound to uphold gc33's privacy standards.

4.2 Legal Obligations

If disclosure of information is required as part of a court order, regulatory authority directive, or valid legal process, gc33 will comply with that legal obligation.

4.3 Organisational Changes

In the event of a business merger, acquisition, or asset transfer, user information may be transferred to the new entity, while maintaining the protections set out in this policy.

The gc33 website uses cookies and similar technologies. Cookies are small text files stored on your device that help improve your browsing experience.

5.1 Essential Cookies

These cookies are essential for the core functionality of the service — such as keeping login sessions active, security verification, and remembering your preferred language. Without them, the site's core services will not function properly.

5.2 Analytics Cookies

Analytics cookies are used to understand how users interact with the platform. They allow us to monitor the most popular sections, average session length, and similar data, which helps improve the service.

5.3 Cookie Controls

You can accept or reject cookies from your browser settings. However, disabling essential cookies may limit some functionality of the service.

gc33 has implemented industry-standard technical and organisational measures to ensure the security of your information:

• SSL Encryption: All data exchanged between your browser and our servers is secured with SSL/TLS encryption.
• Data Encryption: Sensitive information is stored on servers in encrypted form.
• Access Controls: Only authorised staff have access to your personal information, and only for necessary purposes.
• Regular Audits: Our security measures are regularly tested and updated.
• Firewall & Cyber Protection: Advanced firewalls and intrusion detection systems remain active 24/7.

While we strive to ensure the highest level of protection, no method on the internet is 100% impenetrable. However, should a security breach occur, we will notify affected users in a timely manner in accordance with applicable law.

gc33 does not retain your personal information beyond what is necessary. The general policy is:

• Account information is retained for as long as the account remains active.
• Financial transaction records are retained for a defined period for regulatory requirements and accounting purposes.
• Support communication history may be kept for a limited period to help improve service quality.
• When an account is closed, personal information will be deleted or anonymised within a reasonable time, unless a legal obligation requires otherwise.

You have the following rights regarding your personal information:

8.1 Right to Access

You may request to know what information we hold about you. We are committed to responding within a reasonable time.

8.2 Right to Correction

If your account contains incorrect or incomplete information, you may request that it be corrected. Most information can be updated directly in your account settings.

8.3 Right to Deletion

You may request that your personal information be deleted beyond any legal or regulatory obligations. However, for active accounts, unresolved transactions, or ongoing investigations, this request may not be fulfilled immediately.

8.4 Opt Out of Marketing Communications

You may opt out of receiving promotional emails or messages at any time. Essential account-related notifications cannot be turned off.

To exercise these rights, contact our support team via live chat or by emailing [email protected].

gc33's services are intended only for those aged 21 and above. We do not knowingly collect or process personal information from any minor. If we become aware that a minor has created an account, that account and the associated information will be deleted immediately.

Parents and guardians are requested — if your child has accidentally registered on this platform, please contact [email protected] immediately.

gc33 may update this privacy policy from time to time due to service improvements, legal changes, or business needs. For any significant changes:

• The "Last Updated" date at the top of this page will be changed.
• Registered users may be notified of important changes via email or platform notification.
• Continued use of the service after changes have been made will be considered acceptance of the updated policy.

We recommend that you review this page regularly, especially before using the service.

If you have any questions, concerns, or complaints about this privacy policy, or if you wish to make any request regarding your information, please contact us:

• Email: [email protected]
• Live Chat: Available 24/7 on the gc33 platform
• Language: Support is available in both Bengali and English.

We aim to process any information-related requests within a reasonable time. Complex requests may take longer, and we will inform you accordingly.